Artificial intelligence

What Is Contact Center Natural Language Understanding NLU

In the age of conversational commerce, such a task is done by sales chatbots that understand user intent and help customers to discover a suitable product for them via natural language (see Figure 6). It enables conversational AI solutions to accurately identify the intent of the user and respond to it. When it comes to conversational AI, the critical point is to understand what the user says or wants to...

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